We’ve just posted an update on training and have an example of how we use some software to make easy to follow video user guides. You can find the new page here – or watch the sample system[read more]

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Making email work for your organisation instead of it blocking communications

Productivity – email steals your days

e-mail is a poor form of communication – so what can your organisation do to make it work better?

Staff spend too much time at their PC’s and use e-mail to drive their daily agenda, control communication and share information. Everyone works longer hours but the company achieves less.


  • staff communicate inefficiently, most time is spent being reactive (waiting for the next e-mail) instead of being proactive.
  • Conversation and discussion become less important than defending a position  or commenting on earlier e-mails in long and dispersed e-mail chains.
  • Lots of time is spent using e-mail to do things that could be dealt with quickly by phone or in person.
  • E-mail is misguidedly used to try and communicate on sensitive issues with the result that bigger problems ensue.
  • Productivity falls whilst working hours go-up.
  • Collaboration becomes slower and less frequent



  1. Establish healthy e-mail usage rules which encourage good habits where e-mail is useful.
  2. Encourage the use of other forms of communications where these do the job better.
  3. Teach how to deal well with some of the areas that e-mail is being used as a substitute for (e.g. staff management problems, communication failure, team problem solving, inter-group working).
  4. Review success of programme and continue to tailor it to suit.

How Peopleware can help: we can define best practice, run courses or a broader programme to change the whole way in which e-mail is used within the organisation and by individuals. The result is more productive time and happier staff.