Making email work for your organisation instead of it blocking communications
e-mail is a poor form of communication – so what can your organisation do to make it work better?
Staff spend too much time at their PC’s and use e-mail to drive their daily agenda, control communication and share information. Everyone works longer hours but the company achieves less.
- staff communicate inefficiently, most time is spent being reactive (waiting for the next e-mail) instead of being proactive.
- Conversation and discussion become less important than defending a position or commenting on earlier e-mails in long and dispersed e-mail chains.
- Lots of time is spent using e-mail to do things that could be dealt with quickly by phone or in person.
- E-mail is misguidedly used to try and communicate on sensitive issues with the result that bigger problems ensue.
- Productivity falls whilst working hours go-up.
- Collaboration becomes slower and less frequent
- Establish healthy e-mail usage rules which encourage good habits where e-mail is useful.
- Encourage the use of other forms of communications where these do the job better.
- Teach how to deal well with some of the areas that e-mail is being used as a substitute for (e.g. staff management problems, communication failure, team problem solving, inter-group working).
- Review success of programme and continue to tailor it to suit.
How Peopleware can help: we can define best practice, run courses or a broader programme to change the whole way in which e-mail is used within the organisation and by individuals. The result is more productive time and happier staff.